How can I add access codes to tickets?

Note: this feature is not available on Free Billetto price plan. Please upgrade to Advanced оr Basic plans to use this feature. The Advanced plan offers a more robust feature set called Campaigns instead of Access Codes


If you’re looking to create tickets with a special offer, at a discounted price, or simply hide tickets from the general public using a password, then adding access codes to your tickets is the solution.


When you add an access code to a ticket, the ticket will not visible to everyone who visits your site, but to your potential guests in possession of this code it will be revealed once they have clicked ‘Get Tickets’ and then entered the code into the ‘If you have a code, enter it here’ box.


When in Create/Edit event mode (My events, finding your event and clicking Edit). Then scroll down to where you have defined your ticket types.

Add a new ticket type (or use an existing one as required) that you wish to make accessible only with an access code and define its name, price and the quantity available. Then click on the small Advanced Settings cogwheel on the right. Set a tick in the small tick-box that says:


Then click either Save or Publish to publish the changes/event. Once this is done you will need to go to Step 2 below:


Assigning an Access Code to the ticket type

Visit My Events and then Manage.

Select Promotions & Offers then Access Codes from the list on the left.

Then click on the blue Generate access code button. Check the tickbox for the ticket(s) for which you would like this particular access code to apply, and define your code:


Then click Generate to finish creating the code.


*Note: Setting how many tickets can be bought limits the number of tickets for which this particular code can be used in total, not how many times the code can be used. For example, if a code has a limit of 2 tickets, and a customer attempts to order 3 or more tickets within the same order, their transaction will be rejected.


TLDR: Check the box in the Ticket Advanced Settings, go to Manage -> Promotions & Offers -> Access Codes and create a new access code attached to the ticket type.