You can cancel the event if you click on "My events" and then click the "Cancel".
You will have the option to add a message to this email, informing the customer of the reason for the cancelation or if future dates will be made available etc.
By canceling your event you, the organiser, are giving Billetto the rights (but not the obligation) to refund all customers ticket price who have purchased tickets to your event. It remains your responsibility, as the event organiser, to inform customers of the refund policy and that your customers will be reimbursed.
In most cases, when you cancel your event, Billetto will automatically refund all attendees ticket price on your behalf.
Note: refunds processed by Billetto on behalf of the organiser include only the price(s) of tickets and refunds may take up to 5 working days to appear in the recipients' accounts.