If you would like to delete your account, you must log in to Billetto first & then follow the steps below:
- Navigate to My Account found in the top right of the screen
- Visit the "Delete your Billetto account"
- You will be prompted to confirm your intent with a password*
This request can take up to 30 days to complete, You will receive a notification once this is complete.
If your account has a live event you will need to cancel it before deleting your account, for information about cancelling/refunding an event - see here
*If your account is linked with Facebook or Google you may need to setup a password to confirm the account deletion, to do this visit the reset password page here
It is not currently possible to delete your account through our App, please use the website within a browser.
Once you have requested to delete your account you will be automatically logged out of Billetto. You will not be able to log in with your email and password. If you have hosted events with Billetto or have any current tickets with ticket sales, please get in touch with Billetto Support above before deleting your account.