I'm having trouble purchasing a ticket, what should I do?

If you're having trouble purchasing a ticket, click here for a step-by-step guide on how to book tickets through Billetto.

Sometimes Browser settings or the network your on can conflict with the payment. If you can try again on another device.


If the event is stating that it is sold out or that tickets are unavailable, then in most cases this will be the case. You can always contact the event organiser directly to enquire about the possible release of extra tickets or if a waiting list has been set up in case of cancellations. You can find the link to contacting the organiser on their event page, just beneath the main event picture.


If you're receiving any error messages or pages appear to be loading incorrectly then check http://billet.to/s/wheresmyticket first to see if your transaction completed or expired, otherwise please get in contact with us here, and we will get back to you as quickly as possible.