Why do I need a Billetto profile?

We ask all of our users to create a Billetto profile to ensure that we can deliver the best service possible. Should you experience any issues with your order, perhaps you have mis-typed your email address or deleted the confirmation email with your tickets attached, your creating of a Billetto profile allows us to quickly track down your order(s) and act accordingly. Additionally, you can log into your Billetto profile at any time to download your tickets, should you have misplaced them, as well as see which upcoming events you have booked tickets for or have 'liked' for later.


Creating a Billetto profile is very simple, all we require of you is an email address and your choice of password. If you want to take a more active role in the growing Billetto community you can add a profile image and other details by clicking on your account name in the top right corner of the screen, followed by Edit - though this is entirely up to you.


Your data is securely stored, and we do not pass your details on to any third parties. The organiser of the event for which you have purchased your tickets does have access to your name and email address, as they may need to contact you with important information about the event. Unless you have expressly given permission for the organiser of an event to contact you via email with information about other upcoming events they may be organising, they are not permitted by UK law to do so. 


For information about how your payment details are securely handled please click here.