If you have sold tickets offline and would like to add the information to your Billetto ticket sales, you can upload the ticket list in a CSV form.
To do upload the ticket list:
- Go to My events;
- Pick Manage on the event you would like to upload the tickets to;
- Go to "Manage Tickets" inside Attendees on the left-hand side;
- Pick the "Upload tickets".
Your CSV file should have the following columns:
- first & last name (or full name)
Seated Events require "seat label" (or section name, row number & seat number).
Please make sure that the filetype is encoded as UTF-8 or some non-English characters will not be recognised and prevent the upload of the tickets.
When a user is already registered with a given e-mail, we will just assign the imported ticket to the user's account.
No confirmation e-mail will be sent to users registered during the import. If you wish to send the tickets, you can choose the "Resend Tickets" option. All tickets will be added as free tickets, but you can choose which product type should be used (printed on PDF tickets)
To export the ticket list:
Follow the steps above and pick "Export tickets". The list of tickets will be sent to your email or download the guest list with the guide here.