We understand there are many concerns about the current coronavirus outbreak. We’re here to assist you as best as we can.
Please stay updated on your local government’s suggestions regarding this matter and follow any advice and regulations.
I've purchased Refund Insurance. Can I use it?
To make a claim, please visit BookingProtect's website. They are the third party that provides the insurance.
I have a question or would like a refund for a non-cancelled event. What should I do?
We suggest reaching out directly to the event’s organiser. You can find the contact form on the event page and in the confirmation email, we’ve sent when you purchased the tickets.
What happens if an event is cancelled?
You will automatically get the ticket price refunded for any cancelled events. Please note that this does not include any additional fees or services and may take up to 21 days but usually within 5 to be returned to your account.