How do I cancel child events ?

Note: This feature is not available if you're using a Free Billetto plan. Please upgrade to Basic or Advanced plans to avail of this feature.

 

When you create multiple events through our recurring events system, there will be a parent(main) event. This parent event stores all the shared information between all the child events that are being created.
Child events are individual events for each time you want to sell tickets.

 

When you create and change the settings for your events, you need to be aware of 2 things:

 

Parent events - All settings are inherited for all children's events.
Children events - Here settings are set for the individual event only.


Cancel all children events

To cancel all of your recurring events, go to 'My Events' at the top right and click the trash can (cancel) on your parent event. When you do this an automatic email will be sent to ticket buyers and us regarding the cancellation. As an organizer, you also have the opportunity to write a personal message before you cancel the event completely. We recommend including will why the event has been canceled and future dates will be published.

By canceling your event you, the organiser, are giving Billetto the rights (but not the obligation) to refund all customers who have purchased tickets to your event. It remains your responsibility, as the event organiser, to inform customers of the refund policy and that your customers will be reimbursed.

In most cases, when you cancel your event, Billetto will automatically refund all attendees on your behalf.

Should your event account balance not cover the full refund amount for your event, then please contact us before canceling your event, as the standard refund procedure cannot be observed.

 

Cancel one or more child events

To cancel one or more of your child events, go to 'My Events' at the top right and click 'Manage' at the Parent event. Then from your list of child events (scroll below the calendar view) you can then click the trash can (cancel).When you do this an automatic email will be sent to ticket buyers and us regarding the cancellation. As an organizer, you also have the opportunity to write a personal message before you cancel the event completely. We recommend including will why the event has been canceled and future dates will be published.

By canceling your event you, the organiser, are giving Billetto the rights (but not the obligation) to refund all customers who have purchased tickets to your event. It remains your responsibility, as the event organiser, to inform customers of the refund policy and that your customers will be reimbursed.

In most cases, when you cancel your event, Billetto will automatically refund all attendees on your behalf.

Should your event account balance not cover the full refund amount for your event, then please contact us before canceling your event, as the standard refund procedure cannot be observed.

 

Note: Billetto automatically reimburses the ticket price to the buyers, but not the ticket fee. This can take up to 5 business days before the money is in their account again.