If you have a free ticket, you can cancel it within our interface. Log into your Billetto account (if you don't have a password, please use the reset password to create one).
- Go to My tickets
- Find the event you have tickets for and click More
- Click on Details
- Select the tickets you want with the checkbox
- Then press Cancel Tickets
Please note this action is not reversible once completed and paid tickets or memberships cannot be cancelled.