Support

Back to home

Support

Ticketbuyer

Additional Services

Ticketbuyer

Find everything you need for a seamless event experience, from purchasing tickets to managing bookings with ease.

Membership

How do I cancel my membership?

Where do I find my membership?

How do I update my card details?

Billetto account

Can I save the events I'm interested in for later?

How can I change my account email address?

How to switch to private Billetto account?

Where do I find the data Billetto stores about me?

Why do I need a Billetto account?

How do I delete my Billetto account?

See more

Refunds

Billetto Peace of Mind - Event Cancellation Refunds

Why am I being charged a ticketing fee?

I wish to cancel my ticket and receive a refund. What should I do?

I did not receive my refund. What should I do?

How to cancel your free ticket

See more

Additional Services

SMS Reminder

Do I have to choose SMS receipt?

What is refund protection, why would I need it, and how to claim it?

Event information

Do I need a ticket to attend a free event?

Who is actually organising the event?

How can I contact the event organiser?

The event I was going to attend was cancelled, what should I do now?

I am registered on the waitlist for the event. How does it work?

See more

About Billetto

Is it safe to input my card details to purchase a ticket through Billetto?

What payment methods are available on Billetto?

GDPR compliance & Billetto

Ticket purchase

How do I buy a ticket on Billetto?

I bought the wrong ticket. What should I do?

Where do I find a link to an online event?

I'm having trouble purchasing a ticket. What should I do?

I’ve bought a ticket for my friend, but my name is on It. What should I do?

How can I download my tickets?

How do I transfer tickets to a friend?

I have not received my ticket via email. What should I do?

I can't find the event I want to attend?

How does Billetto's ticket layout look like?

See more

Billetto App

Billetto mobile app for ticket buyers

Can I browse the Billetto events in another country? (Mobile app)

Can I use my phone to show the ticket for the event I'm attending?