You can scan the tickets for your event using the Billetto app on your iPhone, iPad, Android device, or Web App.
If you would like to have multiple individuals scanning for your event you can do this by creating an Organiser key. You can then share organiser key with those who will be scanning the tickets, and they can log into the account without you having to share your account password. All devices must be connected to the internet to sync in real-time.
Scan tickets with your mobile phone
- Open the Billetto app and log in to your account.
- Switch to Organizer.
- Tap the event you want to scan tickets for.
- Click Start scanning.
- You are now ready to scan the tickets! You can log in directly to your Billetto account and find the relevant event.
This is what it looks like when you log in to the iOS app:
If someone is helping with the scanning and does not have a user account on Billetto (see the images on the left):
- Log in
- Are you helping an organizer?
- Enter organizer key (the organizer key you created earlier, e.g.
jolly-gedami-25) - Terminal name (e.g. Entrance 1 or Volunteer)
Find the event and start scanning
- Check that the app is set to the correct country.
- Find the event you need to scan tickets for.
- You can scan tickets with or without using the camera. You can also open the Guest List for manual check-in.
This is what it looks like when you log in on Android
Use the Billetto Access Control app.
You can log directly into your Billetto account and find the event where you need to scan tickets.
If someone needs to help with scanning and does not have access to the Billetto account:
- Select country – choose Billetto Denmark
- Enter organizer key – enter the organizer key you created earlier, e.g.
jolly-gedami-25 - Terminal name – enter a terminal name, for example Entrance 1 or Volunteer
- Click Start Scanning
You are now ready to scan tickets.
PLEASE NOTE: You will be asked to add a terminal name. The terminal name helps you identify which device a ticket was scanned on. Give the terminal a name, and you are ready to scan tickets or check guests in using an interactive guest list. You can also see the number of scanned tickets in real time.
Color Codes
🟢 Green – Valid Ticket
The ticket is valid. Check the name on the ticket on the scanner. Remember to hand out the correct wristband, ticket, or any additional add-ons.
🟠 Orange – Already Scanned
The ticket has already been scanned. Check the timestamp on the scanner to see whether you accidentally scanned the ticket twice or whether it was scanned the day before.
🔴 Red – Invalid Ticket
The ticket is not valid. It may have been cancelled or refunded, or it may be a barcode from a different ticket.
iOS App:
Android app (Access Control):
If you would like to add another mobile phone to scan tickets with, you can add a “staff scanner” on another device.
- Simply open the Billetto app on the phone you want to use and log in with your Billetto login details or with an organizer key.
- Tap the user icon and enter the organizer key. You can find the organizer key under “Event Overview” on your Billetto profile on the website.
Remove Scanning from All Tickets
For events that span several days, organizers often sell multi-day tickets without using physical identifiers such as wristbands. This can make it challenging to manage repeat entry over multiple days. Therefore, we have made it possible to remove the scan status for specific ticket types.
Go to On-site → Check-in Statistics to access this feature.
Select the ticket type for which you want to remove the scan status.
What Is Included
- Remove scanning from all tickets (per ticket type): Reset all tickets of a selected type with a single click.
- Scanning enabled again: Tickets can be scanned again after being reset.
- Full scan history retained: Each scan is saved as a new record (no data is overwritten), ensuring full traceability in the database.
If you have any questions, please contact our customer support at support@billetto.com.