When will I receive the payout of the ticket revenue from my event?

The payment of revenue from your ticket sales will be processed within 3-5 working days after the completion of your event. This will include a receipt/invoice with a full breakdown of your revenue and fees.

• The event completion date itself is not included in this processing period. 
• Bank holidays and weekends are not classed as working days. 

Once Billetto has completed the processing of your payment, your bank will need to accept the incoming transfer of revenue. The time your bank takes to process your payment is entirely at your bank's discretion and in some instances can take up to an additional 5 working days. 

Remember to enter your account information under Bank Details to avoid delays in receiving the transfer.

• Click on Menu;
• Select Account;
• In the submenu select Payout details.

If your event has not been paid out yet, and it's been longer than 3-5 working days after the completion of the event. We recommend you check that your bank details are set up correctly. Our Finance team will send an email if there are any issues but feel free to message support@billetto.com.

Payout Reference

To support better bookkeeping and ensure that individual events can be tracked correctly, we’ve introduced a Payout Reference per Event.

At the bottom of the Payout Details page, you will now find a dynamically rendered table, with one row for each event.

One of the columns in this table is labeled “Payout reference”.

This is where you can enter a custom reference value (letters and digits only) for each event, allowing your accounting team to easily identify and reconcile payouts per event.

Once you’ve entered your values, simply click “Update payout reference” to save the changes