Organiser
Plan and host unforgettable events with our tools and insights. Whether you’re a first-time organiser or an experienced pro, we help you grow and succeed.
Welcome to the new Billetto
My Billetto
Create event
- Public, Private, and Draft Events
- How can I edit the event details?
- How do I hide a ticket type?
- How to Sell Tickets to an Online Event
- How to create an event?
- What are the Billetto ticket types I can create?
- Ticket Packages
- Creating Account-Wide Addons in Billetto (Upselling and Inventory)
- Ticket groups - managing multiple ticket types
- How do I limit the event capacity for all the tickets?
- Can I have a custom short URL for my event?
- How do I schedule ticket sales to specific dates (sales period)
- My URL is not working. What do I do?
- Upselling your Addon in Purchase flow
Customisations & Design
- Changing event page button text, adding headliners and organiser Terms & Conditions
- How can I collect extra guest information? (booking questions)
- Can my tickets require the ticket buyers name per individual ticket rather than per order?
- Adding custom information to your email/order confirmation for ticket buyers
- Customising the "Pricing from" on Event page
- Adding custom ticket banners to your tickets.
Memberships
Insights & Reports
- Sales Tracker
- Audiences - Get insights about your most loyal customers
- Download list of newsletter sign-ups
- Collecting newsletter opt-ins that are GDPR compliant
- Get email reports based on time or per order email for ticket sales of your event
- What data/information can I view regarding event ticket sales?
- Can I view my guest list and download it?
Scan/Door Sales (On site)
- In Person Payments (POS) Hardware (Beta)
- Can I differentiate between which tickets are visible online and at the door?
- How does Billetto's ticket layout look like?
- Terminal restrictions - choose which tickets ca be scanned at the door
- How to scan tickets using a USB scanner
- How do I sell tickets at the door?
- How can I connect a thermo printer to my Box Office?
- Can I print tickets as an organiser with a thermal bar code printer?
- What is a cash report?
- How can I check tickets at the door?
- How do I log into the Billetto app?
- What's my organiser key?
- Billetto Mobile app for organisers
- Where can I see how many tickets have been scanned?
- How do I scan the tickets for my event?
Financials
- When will I receive the payout of the ticket revenue from my event?
- E-invoicing
- How can my guests pay for their tickets?
- MobilePay/Swish/Vipps on Billetto (Denmark/Sweden/Norway)
- Paypal on Billetto
- Stripe Connect
- Klarna on Billetto
- Billetto's NGO/charity discount
- How do I add or update my bank information details?
- What are Billetto’s ticket fees and payment processing fee?
- Can I use different bank accounts for different events?
- I am not a part of a company with a registered VAT number. Can I host events on Billetto?
- Billetto's Pricing Insights
Billetto Advertising
- Frequently Asked Questions (FAQ) - Billetto Advertising
- Billetto Advertising and sales overview
- Billetto Advertising Channels
- How do I manage Billetto Advertising?
- Billetto Advertising - Pricing Plans
- What is Billetto Advertising?
- How does Billetto know which tickets were sold through Billetto Advertising?
Marketing
- Can I embed my Billetto events on my website?
- No image / Different event image when sharing event on Facebook
- Ad Creatives + SEO [Tags, Videos, TikTok and more]
- Emailing ticket buyers / attendees outside of Billetto
- How can I share the event or send an invitation to my guests?
- A guide to the new Billetto ticket widget
- Utilising Email Features to Connect with Your Audience on Billetto
- How to add a Billetto link to my Facebook event?
- Add Billetto attendee emails to Mailchimp [Zapier integration]
- How to add your Billetto event to Facebook (Sync)
- Send a custom email (gmail) to your event attendees [Zapier integration]
- Adding a Facebook Pixel to your events
- Add booking questions to a Google Sheets spreadsheet as they come in [Zapier Integration]
- How to integrate my Billetto account with Google Analytics?
- Can I send SMS to my ticket buyers?
Recurring events
- Editing timeslots (Bookings/Recurring events)
- Why are there no tickets available at one or more of my child events?
- How do I create an access code for one or all child events
- How do I cancel timeslots (Bookings/Recurring events) ?
- How can I collect additional information about my guests for one or more of my timeslots?
- How do I create multiple time slots under one main event? Recurring events feature.
- How do I edit one or all timeslots? (Recurring events)
Promotion & Offers
- Smart Links - Share and track sales with affiliate urls
- Easy Discounts for Audiences
- Campaigns - discount, offers and promotion system
- Creating and managing audiences
- Event attendee Audiences - automatically connect audiences across events
- Audiences - Follower, One time Buyers and Fan Groups
- Manual audiences
- Campaigns functionality with seated events
- Access Codes - password or discount code for your tickets
- Account wide campaigns
- How do I add an access code directly to my event's link?
Venues and Seating
Attendees
- Can I add tickets for free on my Billetto event?
- Can I swap tickets?
- Where can I see the messages guests send me?
- Export / Upload ticket list
- How do I cancel free tickets on my event?
- How do I refund tickets for my guests?
- Can I create a waiting list for my guests for sold out events?
- How can I control cancellation of free tickets?
- How do I resend a ticket to one of my guests?
- Search across all your events for orders and tickets
- Do my guests need to register with Billetto to buy tickets for my event?
- Order Notes - Custom messages to keep track
Billetto account
- What countries and currencies does Billetto support?
- Billetto public API for your events and tickets
- Which browsers does Billetto support?
- Refer a friend - Referral program
- GDPR & Billetto
- How do I delete my Billetto account (organiser)?
- Account settings
- Multiple users/roles under one shared account