How can I collect additional information about my guests for one or more of my child events?

How can I collect additional information about my guests for one or more of my child events?

When you create multiple events through our recurring events system, there will be a parent(main) event. This parent event stores all the shared information between all the child events that are being created.
Child events are individual events for each time you want to sell tickets.

When you create and change the settings for your events, you need to be aware of two things:

Parent events - All settings are inherited for all children's events.
Children events - Here settings are set for the individual event only.

 

Creating Booking questions for a child event

You have the option to add additional fields that your ticket buyers need to complete in connection with the order, such as 'Age' or 'Member No.' etc. You add additional fields under ''My Events'' found in the top right, click ''Manage'' on the parent event, and then find the desired child events from the list and click manage and then ''Customisations & Design'' to the left and then ''Booking Question''. Be aware that you need to create your event page first and then you can add additional fields.

 

Then you can add the fields you want. If you choose the option "before payment", buyers must answer these in the purchase process, if it is after payment, they will receive an email asking to fill these out. Please note if the buyer fails to answer we will send out 3 emails as a reminder to answer their questions. So for most situations, we recommend setting it up "before payment".

 

Remember to select the toggle "required?" if you require a response from the customer, so the customer can not skip the field.