How do I cancel free tickets on my event?

If a ticket buyer has booked a free ticket for your event and wants to cancel the ticket, there are two possibilities

The ticket buyer cancels the ticket himself inside his Ticket Account (this function you can deactivate or adjust how long before the event this should be possible, read more here);
You as the organizer cancel the ticket inside the event by following the steps below.

To cancel free tickets to your event, you need either an e-mail address, name, or order ID (the information can be found in the order confirmation that is sent with the ticket).

Canceled free ticket on event level:

Click on My events in the menu at the top right;
Select the event in question and click Manage (For Recurring events click Manage All );
Click on Audience in the menu on the left and then click on Manage all orders;
Find the order in question and click Information on the right side of it;
You now have two options, either you can cancel the entire order or individual tickets.
- Cancel entire order :
  - Click on the Cancel all tickets button at the top of the page
- Cancel specific tickets :
  - Scroll down the page for tickets and click in the box in front of the tickets that you want to cancel. Click Cancel

Cancel free ticket at account level:

Click Manage in the top menu and then Audiences;
Click Orders in the submenu;
Find the order in question and click Information on the right side of it;
You now have two options, either you can cancel the entire order or individual tickets.
- Cancel entire orders :
  - Click on the Cancel all tickets at the top of the page - Cancel specific tickets: Scroll down the page for tickets and click in the box in front of the tickets you want to cancel.
  - Click Cancel selected If you want to refund a payment ticket instead, read more here.