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      How to set focal point in seating venue ?

      ⚠️ Why You Need to Set a Focal Point

      If you’re using Billetto’s POS system with a seating chart (powered by Seats.io), and you haven’t configured a focal point, the app will show the following error when you try to complete a ticket sale:

      ❗ Error: Please set focal point in seating chart

      This error occurs because the system can’t determine the “best available” seats without a focal point.

      🎯 What Is a Focal Point?

      The focal point is used by the best seats available algorithm. It helps determine which seats are considered best — typically the ones closest to the front or center of the stage. Without it, Billetto’s POS can’t assign seating correctly when using automatic seat selection.

      ✅ How to Set the Focal Point in the Seating Chart

      1. Go to Your Venue Management

      • Log in to Billetto and navigate to:

        Manage → Venues

      • Click Edit next to the venue with a seating chart.


      2. Open the Seating Chart Editor

      • Scroll down to the venue’s seating chart section.

      3. Select the Focal Point Tool

      • From the toolbar on the left, click the target icon (Focal Point tool).

      4. Place the Focal Point

      • Click on the area of the seating chart that represents the stage or focal view.

      • A bullseye marker will appear — you can move it to fine-tune its placement.

      5. Save the Seating Chart

      • After setting the focal point, click Save in the bottom-right corner.

      🎉 You’re All Set!

      Once the focal point is saved, your POS system will:

      • Automatically assign the best available seats.

      • No longer show the “Please set focal point” error.