How to cancel or pause a customer's membership?

As an organiser, you can unsubscribe or pause membership for one or more of the members if they want to stop or pause it before the contract period is over. 


Unsubscribe or pause a membership

  • Go to Manage in the top bar;
  • Click on Memberships;
  • Click on the membership event;
  • Go to Attendees;
  • Click Manage Orders;
  • Find the member;
  • Click details next to the order line;
  • Click on Cancel or Pause recurring payment;

 

Please note when cancelling a whole membership event - no refunds are processed

 

When you choose to refund a membership - this will refund the most recent payment interval only