Member did not make the payment - what do I do?

Member did not make the payment - what do I do?

If the membership for the recurring payment (monthly subscription) is not paid, in most cases it indicates that the member has changed their payment method (ex. got new card) and have not updated their account. 

When this happens, we will alert the member with 3 emails asking to update the information.

If requested (Please contact Billetto) On day 10 since the new membership period was supposed to start there will be an additional fee for the payment delay.

Billetto will send an email on the 5th day of the month informing you of any unpaid subscriptions. 

If a member continues to delay the subscription payment, you as an organiser have a right to reach out ask see if a person still wishes to have the membership and further inform them how to update their information. If the person ignores the payment requests or no longer wishes to hold a membership, you, as an organiser, have a right to terminate their subscription.