By setting up a seating chart you can then use this map inside one of the events that you create.
1. Accessing and Enabling Seating
- Click on Manage in the navigation bar;
- Select Venues;
- Click Create Venue.
2. Creating a venue
- Choose what kind of venue you would like to create: Non-seating or Seating
2. Setting up the Name and Address
- Enter the address of the venue;
- Enter the internal venue name.
3. With or without Sections
Select appropriately based on your venue type.
NOTE: In most cases, organisers use the venue ''without section'' if the venue only has one floor and up to 1000 seats. If your venue has more than 1000 seats and multiple floors, then we recommend choosing the ''with sections and floors'' venue chart.
For a detailed guide on Sections, see here.
4. Backgrounds/Images/References (Optional)
You can upload the reference image which will help you in the venue creation process. You can upload the reference chart from the right side section of the venue editor by uploading the image to the reference chart box. This image will only be seen by you while editing your venue.
You can upload the background image by uploading an image to the background section. This image will be visible to the ticket buyers.
Once you create a section, you can upload the image to the ''view from the seats'' box.
5. Drawing the seats
For example, to make a simple 4x4 section, select the "Row Tool," click once, and move your mouse in the direction you wish the seats to appear. Click again to confirm. See below for an example of both a single row and multiple rows.
If you have chosen to create a venue chart with sections and floors, then you will have to:
- Create a section;
- Click on the section;
- On the right side of the editor click ''Edit contents'';
- Then you will be able to select the ''Row tool'' and draw your seating chart.
6. Labels, Rows, Seats
Make sure that your seats are labelled with both Seat Labels and Row Labels.
- Each seat must be unique within that row. (ex: 1,2,3,4);
- Each row label must be unique to that section/chart (ex: Row A, Row B).
These configurations are found on the right-hand side after choosing the select tool and clicking on the selection of seats.
For more information on Labels see this page.
7. Categories
The "Categories " setting is used to divide the seats into different price ranges or types of tickets. All seats must be assigned one category.
For more information on Categories see this page.
8. Saving
Your seating chart is automatically saved throughout the process. But to confirm the changes, scroll to the bottom of the page and click the "Save" button on the left side. The venue is now saved on your account and can be connected to any new event.
We always recommend adding a focal point, this will allow users to understand the seating chart better and also provide an accessibility mode where the best seat available will be selected.
NOTE: When you try and exit the chart with unlabelled rows, seats, duplicate labels, or no categories, you will receive an error. You will not be able to link the venue until this error is fixed. Remember to assign ticket types to Categories after creating the chart. Visit the Categories page for more information.