28.05.20 - Updated Design, Online Events, Rescheduling and more

May 2020

Updated Event Page & Public Profile

Continuing the theme of the redesign of our front page in 2019, both the Event page and Organiser Profile page are now using our new dark theme. Our product design team has been hard at work, and this new design will help increase conversions.

Online Events

We've made it even easier to host online events, not only is there an option in the event creator - you can now create your online page to embed your webinar/stream/video for ticket buyers. See here for more details

https://support.billetto.com/hc/en-gb/articles/360012534140-Make-an-Online-only-event

Reschedule/Postponing Events

In light of recent events, we've added the ability to reschedule or postpone an event on Billetto. This new feature will allow you to reschedule the event to a new time/date (or indefinitely postponed) and notify the ticket buyers. See here for more information:

https://support.billetto.com/hc/en-gb/articles/360012606639-How-do-I-postpone-or-reschedule-an-event-  

Date to be decided

Within the event creator there is now the option to select Time & Date - To Be Decided - This will allow you to set up your event, share it with the world for eager fans to purchase tickets for but you may not have a definite date just yet.

Cancelling an event and refund with fees

You asked, and we are finally able to offer you this option. When cancelling an event, you now can refund the event with fees. When choosing this option you will be taken to a payment page. After this is completed, you will receive a receipt email, and the ticket buyers will be automatically refunded the ticket price and fees (no third party services are refunded).