The event I was going to attend has been cancelled. What should I do now?
If an event is cancelled, you generally do not need to do anything. Your refund will be processed automatically.
In most cases, refunds are processed automatically 3–5 banking days after the event has been cancelled.
Once your refund has been processed, the money will usually appear in your account within 5 banking days. Depending on the payment method used, however, it may in some cases take up to 21 days.
If we need any additional information to complete your refund, we will contact you by email.
If you cannot find the refund in your account, it may be helpful to check your account transactions from the original payment date onwards. Some banks register refunds on the original payment date instead of the date the refund was processed.
What will be refunded?
- By default, only the ticket price is refunded.
- If the organiser has chosen to include the booking fee in the refund, this will also be refunded.
Additional services purchased together with your ticket – such as SMS ticket delivery, SMS reminders, and cancellation insurance in case of illness – are not refunded.
Learn how to contact the organiser.
If the organiser plans to hold the event at a later date
If the organiser informs you that they plan to hold the event on a new date, they will create a new event.
If you would like to attend, you will need to purchase a new ticket when tickets for the new event go on sale. Your original ticket will not be valid for the new event.
Note: If you have changed banks since purchasing your ticket, you will need to contact your previous bank to have the refund transferred to your new account.
If you have only replaced your payment card and still use the same bank account, the refund will be credited to your account automatically.