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Support

Organiser

Scan/Door Sales (On site)

Organiser

Whether it’s your first event or you’re a pro, our tools and insights help you level up and create unforgettable experiences.

My events

How do I postpone or reschedule an event?

How do I delete an existing event?

Where can I find my events (past, present and future)?

How do I cancel my event and refund all ticket buyers?

Can I duplicate/clone/copy my event to make another event?

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Create event

Billetto's Pricing Insights

Ticket Packages

Upselling your Addon in Purchase flow

Creating Account-Wide Addons in Billetto (Upselling and Inventory)

How do I hide a ticket type?

Can I have a custom short URL for my event?

My URL is not working. What do I do?

How can I edit the event details?

Public/Private events and Published/Draft

How do I limit the event capacity for all the tickets?

How do I schedule ticket sales to specific dates (sales period)

What are the Billetto ticket types I can create?

How to create an event?

How to sell tickets to a Zoom meeting / Webinar?

Create a donation page

Ticket groups - managing multiple ticket types

Updated event creation process

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Customisations & Design

Adding custom ticket banners to your tickets.

How can I collect extra guest information? (booking questions)

Customising the "Pricing from" on Event page

Adding custom information to your email/order confirmation for ticket buyers

Can my tickets require the ticket buyers name per individual ticket rather than per order?

Changing event page button text, adding headliners and organiser Terms & Conditions

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Memberships

Can I see an overview and forecast of all my memberships?

How do I link and connect events that are connected to my membership event?

How to cancel or pause a customer's membership?

Where do I find my membership event and a list of members?

When will I receive a membership event payout?

How do I create a membership?

How do I create and use audience (target groups) for my membership event?

Member did not make the payment - what do I do?

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Insights & Reports

Audiences - Get insights about your most loyal customers

Sales Tracker

Collecting newsletter opt-ins that are GDPR compliant

Download list of newsletter sign-ups

Can I view my guest list and download it?

Get email reports based on time or per order email for ticket sales of your event

What data/information can I view regarding event ticket sales?

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Scan/Door Sales (On site)

Terminal restrictions - choose which tickets ca be scanned at the door

Where can I see how many tickets have been scanned?

How to scan tickets using a USB scanner

How do I scan the tickets for my event?

How can I check tickets at the door?

Billetto Mobile app for organisers

Can I print tickets as an organiser with a thermal bar code printer?

What is a cash report?

How can I connect a thermo printer to my Box Office?

Can I differentiate between which tickets are visible online and at the door?

How do I sell tickets at the door?

How do I log into the Billetto app?

What's my organiser key?

In Person Payments (POS) Hardware (Beta)

How does Billetto's ticket layout look like?

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Financials

When will I receive the payout of the ticket revenue from my event?

E-invoicing

How can my guests pay for their tickets?

MobilePay/Swish/Vipps on Billetto (Denmark/Sweden/Norway)

Paypal on Billetto

Stripe Connect

Klarna on Billetto

Billetto's NGO/charity discount

How do I add or update my bank information details?

What are Billetto’s ticket fees and payment processing fee?

Can I use different bank accounts for different events?

I am not a part of a company with a registered VAT number. Can I host events on Billetto?

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Billetto Advertising

Billetto Advertising Channels

How does Billetto know which tickets were sold through Billetto Advertising?

Billetto Advertising and sales overview

How do I manage Billetto Advertising?

Frequently Asked Questions (FAQ) - Billetto Advertising

Billetto Advertising - Pricing Plans

What is Billetto Advertising?

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Marketing

Can I embed my Billetto events on my website?

No image / Different event image when sharing event on Facebook

Ad Creatives + SEO [Tags, Videos, TikTok and more]

Emailing ticket buyers / attendees outside of Billetto

How can I share the event or send an invitation to my guests?

A guide to the new Billetto ticket widget

Utilising Email Features to Connect with Your Audience on Billetto

How to add a Billetto link to my Facebook event?

Add Billetto attendee emails to Mailchimp [Zapier integration]

How to add your Billetto event to Facebook (Sync)

Send a custom email (gmail) to your event attendees [Zapier integration]

Adding a Facebook Pixel to your events

Add booking questions to a Google Sheets spreadsheet as they come in [Zapier Integration]

How to integrate my Billetto account with Google Analytics?

Can I send SMS to my ticket buyers?

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Recurring events

Why are there no tickets available at one or more of my child events?

Editing timeslots (Bookings/Recurring events)

How do I cancel timeslots (Bookings/Recurring events) ?

How can I collect additional information about my guests for one or more of my timeslots?

How do I create an access code for one or all child events

How do I edit one or all timeslots? (Recurring events)

How do I create multiple time slots under one main event? Recurring events feature.

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Promotion & Offers

Creating and managing audiences

Event attendee Audiences - automatically connect audiences across events

Audiences - Follower, One time Buyers and Fan Groups

Easy Discounts for Audiences

Smart Links - Share and track sales with affiliate urls

Manual audiences

Account wide campaigns

Campaigns functionality with seated events

Campaigns - discount, offers and promotion system

How do I add an access code directly to my event's link?

Access Codes - password or discount code for your tickets

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Venues and Seating

[1/3] Seats and seating charts

[Optional] Using seating sections - for larger venues

[3/3] Assigning seating categories to ticket types

[2/3] Setting up labels for sections, rows and seats

Reserving seats

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Attendees

Order Notes - Custom messages to keep track

How do I cancel free tickets on my event?

How can I control cancellation of free tickets?

Export / Upload ticket list

Where can I see the messages guests send me?

Do my guests need to register with Billetto to buy tickets for my event?

Can I create a waiting list for my guests for sold out events?

How do I resend a ticket to one of my guests?

Can I add tickets for free on my Billetto event?

How do I refund tickets for my guests?

Search across all your events for orders and tickets

Can I swap tickets?

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Billetto account

Refer a friend - Referral program

How do I delete my Billetto account (organiser)?

Multiple users/roles under one shared account

GDPR & Billetto

Account settings

Public organiser profile page

What countries and currencies does Billetto support?

Billetto public API for your events and tickets

Which browsers does Billetto support?

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Online event

Make an online-only event