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Scan/Door Sales (On site)
Organiser
My events
Create event
Customisations & Design
Memberships
Insights & Reports
Scan/Door Sales (On site)
Financials
Billetto Advertising
Marketing
Recurring events
Promotion & Offers
Venues and Seating
Attendees
Billetto account
Online event
Ticketbuyer
Membership
Billetto account
Refunds
Additional Services
Event information
About Billetto
Ticket purchase
Billetto App
New Organiser
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Support
Organiser
Scan/Door Sales (On site)
Organiser
My events
Create event
Customisations & Design
Memberships
Insights & Reports
Scan/Door Sales (On site)
Financials
Billetto Advertising
Marketing
Recurring events
Promotion & Offers
Venues and Seating
Attendees
Billetto account
Online event
Ticketbuyer
Membership
Billetto account
Refunds
Additional Services
Event information
About Billetto
Ticket purchase
Billetto App
New Organiser
Organiser
Whether you're planning your first event or you're a seasoned pro, our resources are designed to make your next event even better.
My events
How do I postpone or reschedule an event?
How do I delete an existing event?
Where can I find my events (past, present and future)?
How do I cancel my event and refund all ticket buyers?
Can I duplicate/clone/copy my event to make another event?
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Create event
Upselling your Addon in Purchase flow
My URL is not working. What do I do?
How do I schedule ticket sales to specific dates (sales period)
Can I have a custom short URL for my event?
Updated event creation process
How do I limit the event capacity for all the tickets?
Ticket groups - managing multiple ticket types
Creating Account-Wide Addons in Billetto (Upselling and Inventory)
Ticket Packages
What are the Billetto ticket types I can create?
How to create an event?
Create a donation page
How to sell tickets to a Zoom meeting / Webinar?
Billetto's Pricing Insights
How do I hide a ticket type?
How can I edit the event details?
Public/Private events and Published/Draft
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Customisations & Design
Adding custom information to your email/order confirmation for ticket buyers
Adding custom ticket banners to your tickets.
Can my tickets require the ticket buyers name per individual ticket rather than per order?
Changing event page button text, adding headliners and organiser Terms & Conditions
Customising the "Pricing from" on Event page
How can I collect extra guest information? (booking questions)
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Memberships
Can I see an overview and forecast of all my memberships?
How do I link and connect events that are connected to my membership event?
How to cancel or pause a customer's membership?
Where do I find my membership event and a list of members?
When will I receive a membership event payout?
How do I create a membership?
How do I create and use audience (target groups) for my membership event?
Member did not make the payment - what do I do?
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Insights & Reports
Can I view my guest list and download it?
What data/information can I view regarding event ticket sales?
Get email reports based on time or per order email for ticket sales of your event
Collecting newsletter opt-ins that are GDPR compliant
Download list of newsletter sign-ups
Audiences - Get insights about your most loyal customers
Sales Tracker
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Scan/Door Sales (On site)
How do I scan the tickets for my event?
Where can I see how many tickets have been scanned?
Billetto Mobile app for organisers
What's my organiser key?
How do I log into the Billetto app?
How can I check tickets at the door?
What is a cash report?
Can I print tickets as an organiser with a thermal bar code printer?
How can I connect a thermo printer to my Box Office?
How do I sell tickets at the door?
How to scan tickets using a USB scanner
Terminal restrictions - choose which tickets ca be scanned at the door
Can I differentiate between which tickets are visible online and at the door?
In Person Payments (POS) Hardware (Beta)
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Financials
When will I receive the payout of the ticket revenue from my event?
E-invoicing
How can my guests pay for their tickets?
MobilePay/Swish/Vipps on Billetto (Denmark/Sweden/Norway)
Paypal on Billetto
Stripe Connect
Klarna on Billetto
Billetto's NGO/charity discount
How do I add or update my bank information details?
What are Billetto’s ticket fees and payment processing fee?
Can I use different bank accounts for different events?
I am not a part of a company with a registered VAT number. Can I host events on Billetto?
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Billetto Advertising
Billetto Advertising - Pricing Plans
What is Billetto Advertising?
Frequently Asked Questions (FAQ) - Billetto Advertising
How does Billetto know which tickets were sold through Billetto Advertising?
How do I manage Billetto Advertising?
Billetto Advertising Channels
Billetto Advertising and sales overview
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Marketing
Can I embed my Billetto events on my website?
No image / Different event image when sharing event on Facebook
Ad Creatives + SEO [Tags, Videos, TikTok and more]
Emailing ticket buyers / attendees outside of Billetto
How can I share the event or send an invitation to my guests?
A guide to the new Billetto ticket widget
Utilising Email Features to Connect with Your Audience on Billetto
How to add a Billetto link to my Facebook event?
Add Billetto attendee emails to Mailchimp [Zapier integration]
How to add your Billetto event to Facebook (Sync)
Send a custom email (gmail) to your event attendees [Zapier integration]
Adding a Facebook Pixel to your events
Add booking questions to a Google Sheets spreadsheet as they come in [Zapier Integration]
How to integrate my Billetto account with Google Analytics?
Can I send SMS to my ticket buyers?
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Recurring events
How do I edit one or all timeslots? (Recurring events)
How do I create multiple time slots under one main event? Recurring events feature.
How can I collect additional information about my guests for one or more of my child events?
How do I cancel timeslots (Bookings/Recurring events) ?
How do I create an access code for one or all child events
Why are there no tickets available at one or more of my child events?
Editing timeslots (Bookings/Recurring events)
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Promotion & Offers
Campaigns - discount, offers and promotion system
Manual audiences
Account wide campaigns
Smart Links - Share and track sales with affiliate urls
Access Codes - password or discount code for your tickets
How do I add an access code directly to my event's link?
Campaigns functionality with seated events
Audiences - Follower, One time Buyers and Fan Groups
Event attendee Audiences - automatically connect audiences across events
Creating and managing audiences
Easy Discounts for Audiences
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Venues and Seating
[1/3] Seats and seating charts
[Optional] Using seating sections - for larger venues
Connect a venue / save a venue address
[3/3] Assigning seating categories to ticket types
[2/3] Setting up labels for sections, rows and seats
Reserving seats
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Attendees
Order Notes - Custom messages to keep track
Do my guests need to register with Billetto to buy tickets for my event?
Search across all your events for orders and tickets
How do I resend a ticket to one of my guests?
How can I control cancellation of free tickets?
Can I create a waiting list for my guests for sold out events?
How do I refund tickets for my guests?
How do I cancel free tickets on my event?
Export / Upload ticket list
Where can I see the messages guests send me?
Can I add tickets for free on my Billetto event?
Can I swap tickets?
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Billetto account
GDPR & Billetto
Account settings
Public organiser profile page
Multiple users/roles under one shared account
How do I delete my Billetto account (organiser)?
Refer a friend - Referral program
What countries and currencies does Billetto support?
Billetto public API for your events and tickets
Which browsers does Billetto support?
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Online event
Make an online-only event
