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Support
Ticketbuyer
Ticket purchase
Organiser
My events
Create event
Customisations & Design
Memberships
Insights & Reports
Scan/Door Sales (On site)
Financials
Billetto Advertising
Marketing
Recurring events
Promotion & Offers
Venues and Seating
Attendees
Billetto account
Online event
Ticketbuyer
Membership
Billetto account
Refunds
Additional Services
Event information
About Billetto
Ticket purchase
Billetto App
New Organiser
Ticketbuyer
Find everything you need for a seamless event experience, from purchasing tickets to managing bookings with ease.
Membership
Where do I find my membership?
How do I cancel my membership?
How do I update my card details?
Billetto account
How do I delete my Billetto account?
Why do I need a Billetto account?
Where do I find the data Billetto stores about me?
How to switch to private Billetto account?
How can I change my account email address?
Can I save the events I'm interested in for later?
See more
Refunds
I did not receive my refund. What should I do?
I wish to cancel my ticket and receive a refund. What should I do?
Why am I being charged a ticketing fee?
Billetto Peace of Mind - Event Cancellation Refunds
How to cancel your free ticket
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Additional Services
What is refund protection, why would I need it, and how to claim it?
Do I have to choose SMS receipt?
SMS Reminder
Event information
I am registered on the waitlist for the event. How does it work?
The event I was going to attend was cancelled, what should I do now?
How can I contact the event organiser?
Who is actually organising the event?
Do I need a ticket to attend a free event?
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About Billetto
GDPR compliance & Billetto
What payment methods are available on Billetto?
Is it safe to input my card details to purchase a ticket through Billetto?
Ticket purchase
I'm having trouble purchasing a ticket. What should I do?
I’ve bought a ticket for my friend, but my name is on It. What should I do?
How can I download my tickets?
How do I transfer tickets to a friend?
Where do I find a link to an online event?
I bought the wrong ticket. What should I do?
I have not received my ticket via email. What should I do?
How do I buy a ticket on Billetto?
I can't find the event I want to attend?
How does Billetto's ticket layout look like?
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Billetto App
Can I use my phone to show the ticket for the event I'm attending?
Can I browse the Billetto events in another country? (Mobile app)
Billetto mobile app for ticket buyers
