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Create event
Organiser
My events
Create event
Customisations & Design
Memberships
Insights & Reports
Scan/Door Sales (On site)
Financials
Billetto Advertising
Marketing
Recurring events
Promotion & Offers
Venues and Seating
Attendees
Billetto account
Online event
Ticketbuyer
Membership
Billetto account
Refunds
Additional Services
Event information
About Billetto
Ticket purchase
Billetto App
New Organiser
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Support
Organiser
Create event
Organiser
My events
Create event
Customisations & Design
Memberships
Insights & Reports
Scan/Door Sales (On site)
Financials
Billetto Advertising
Marketing
Recurring events
Promotion & Offers
Venues and Seating
Attendees
Billetto account
Online event
Ticketbuyer
Membership
Billetto account
Refunds
Additional Services
Event information
About Billetto
Ticket purchase
Billetto App
New Organiser
Organiser
Whether it’s your first event or you’re a pro, our tools and insights help you level up and create unforgettable experiences.
My events
How do I postpone or reschedule an event?
How do I delete an existing event?
Where can I find my events (past, present and future)?
How do I cancel my event and refund all ticket buyers?
Can I duplicate/clone/copy my event to make another event?
See more
Create event
Billetto's Pricing Insights
Ticket Packages
Upselling your Addon in Purchase flow
Creating Account-Wide Addons in Billetto (Upselling and Inventory)
How do I hide a ticket type?
Can I have a custom short URL for my event?
My URL is not working. What do I do?
How can I edit the event details?
Public/Private events and Published/Draft
How do I limit the event capacity for all the tickets?
How do I schedule ticket sales to specific dates (sales period)
What are the Billetto ticket types I can create?
How to create an event?
How to sell tickets to a Zoom meeting / Webinar?
Create a donation page
Ticket groups - managing multiple ticket types
Updated event creation process
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Customisations & Design
Adding custom ticket banners to your tickets.
How can I collect extra guest information? (booking questions)
Customising the "Pricing from" on Event page
Adding custom information to your email/order confirmation for ticket buyers
Can my tickets require the ticket buyers name per individual ticket rather than per order?
Changing event page button text, adding headliners and organiser Terms & Conditions
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Memberships
Can I see an overview and forecast of all my memberships?
How do I link and connect events that are connected to my membership event?
How to cancel or pause a customer's membership?
Where do I find my membership event and a list of members?
When will I receive a membership event payout?
How do I create a membership?
How do I create and use audience (target groups) for my membership event?
Member did not make the payment - what do I do?
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Insights & Reports
Audiences - Get insights about your most loyal customers
Sales Tracker
Collecting newsletter opt-ins that are GDPR compliant
Download list of newsletter sign-ups
Can I view my guest list and download it?
Get email reports based on time or per order email for ticket sales of your event
What data/information can I view regarding event ticket sales?
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Scan/Door Sales (On site)
Terminal restrictions - choose which tickets ca be scanned at the door
Where can I see how many tickets have been scanned?
How to scan tickets using a USB scanner
How do I scan the tickets for my event?
How can I check tickets at the door?
Billetto Mobile app for organisers
Can I print tickets as an organiser with a thermal bar code printer?
What is a cash report?
How can I connect a thermo printer to my Box Office?
Can I differentiate between which tickets are visible online and at the door?
How do I sell tickets at the door?
How do I log into the Billetto app?
What's my organiser key?
In Person Payments (POS) Hardware (Beta)
How does Billetto's ticket layout look like?
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Financials
When will I receive the payout of the ticket revenue from my event?
E-invoicing
How can my guests pay for their tickets?
MobilePay/Swish/Vipps on Billetto (Denmark/Sweden/Norway)
Paypal on Billetto
Stripe Connect
Klarna on Billetto
Billetto's NGO/charity discount
How do I add or update my bank information details?
What are Billetto’s ticket fees and payment processing fee?
Can I use different bank accounts for different events?
I am not a part of a company with a registered VAT number. Can I host events on Billetto?
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Billetto Advertising
Billetto Advertising Channels
How does Billetto know which tickets were sold through Billetto Advertising?
Billetto Advertising and sales overview
How do I manage Billetto Advertising?
Frequently Asked Questions (FAQ) - Billetto Advertising
Billetto Advertising - Pricing Plans
What is Billetto Advertising?
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Marketing
Can I embed my Billetto events on my website?
No image / Different event image when sharing event on Facebook
Ad Creatives + SEO [Tags, Videos, TikTok and more]
Emailing ticket buyers / attendees outside of Billetto
How can I share the event or send an invitation to my guests?
A guide to the new Billetto ticket widget
Utilising Email Features to Connect with Your Audience on Billetto
How to add a Billetto link to my Facebook event?
Add Billetto attendee emails to Mailchimp [Zapier integration]
How to add your Billetto event to Facebook (Sync)
Send a custom email (gmail) to your event attendees [Zapier integration]
Adding a Facebook Pixel to your events
Add booking questions to a Google Sheets spreadsheet as they come in [Zapier Integration]
How to integrate my Billetto account with Google Analytics?
Can I send SMS to my ticket buyers?
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Recurring events
Why are there no tickets available at one or more of my child events?
Editing timeslots (Bookings/Recurring events)
How do I cancel timeslots (Bookings/Recurring events) ?
How can I collect additional information about my guests for one or more of my timeslots?
How do I create an access code for one or all child events
How do I edit one or all timeslots? (Recurring events)
How do I create multiple time slots under one main event? Recurring events feature.
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Promotion & Offers
Creating and managing audiences
Event attendee Audiences - automatically connect audiences across events
Audiences - Follower, One time Buyers and Fan Groups
Easy Discounts for Audiences
Smart Links - Share and track sales with affiliate urls
Manual audiences
Account wide campaigns
Campaigns functionality with seated events
Campaigns - discount, offers and promotion system
How do I add an access code directly to my event's link?
Access Codes - password or discount code for your tickets
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Venues and Seating
[1/3] Seats and seating charts
[Optional] Using seating sections - for larger venues
[3/3] Assigning seating categories to ticket types
[2/3] Setting up labels for sections, rows and seats
Reserving seats
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Attendees
Order Notes - Custom messages to keep track
How do I cancel free tickets on my event?
How can I control cancellation of free tickets?
Export / Upload ticket list
Where can I see the messages guests send me?
Do my guests need to register with Billetto to buy tickets for my event?
Can I create a waiting list for my guests for sold out events?
How do I resend a ticket to one of my guests?
Can I add tickets for free on my Billetto event?
How do I refund tickets for my guests?
Search across all your events for orders and tickets
Can I swap tickets?
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Billetto account
Refer a friend - Referral program
How do I delete my Billetto account (organiser)?
Multiple users/roles under one shared account
GDPR & Billetto
Account settings
Public organiser profile page
What countries and currencies does Billetto support?
Billetto public API for your events and tickets
Which browsers does Billetto support?
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Online event
Make an online-only event
