Support

Back to home

Support

Organiser

Organiser

Whether it’s your first event or you’re a pro, our tools and insights help you level up and create unforgettable experiences.

My events

How do I postpone or reschedule an event?

How do I delete an existing event?

Where can I find my events (past, present and future)?

How do I cancel my event and refund all ticket buyers?

Can I duplicate/clone/copy my event to make another event?

See more

Create event

Billetto's Pricing Insights

Ticket Packages

Upselling your Addon in Purchase flow

Creating Account-Wide Addons in Billetto (Upselling and Inventory)

How do I hide a ticket type?

Can I have a custom short URL for my event?

My URL is not working. What do I do?

How can I edit the event details?

Public/Private events and Published/Draft

How do I limit the event capacity for all the tickets?

How do I schedule ticket sales to specific dates (sales period)

What are the Billetto ticket types I can create?

How to create an event?

How to sell tickets to a Zoom meeting / Webinar?

Create a donation page

Ticket groups - managing multiple ticket types

Updated event creation process

See more

Customisations & Design

Adding custom ticket banners to your tickets.

How can I collect extra guest information? (booking questions)

Customising the "Pricing from" on Event page

Adding custom information to your email/order confirmation for ticket buyers

Can my tickets require the ticket buyers name per individual ticket rather than per order?

Changing event page button text, adding headliners and organiser Terms & Conditions

See more

Memberships

Can I see an overview and forecast of all my memberships?

How do I link and connect events that are connected to my membership event?

How to cancel or pause a customer's membership?

Where do I find my membership event and a list of members?

When will I receive a membership event payout?

How do I create a membership?

How do I create and use audience (target groups) for my membership event?

Member did not make the payment - what do I do?

See more

Insights & Reports

Audiences - Get insights about your most loyal customers

Sales Tracker

Collecting newsletter opt-ins that are GDPR compliant

Download list of newsletter sign-ups

Can I view my guest list and download it?

Get email reports based on time or per order email for ticket sales of your event

What data/information can I view regarding event ticket sales?

See more

Scan/Door Sales (On site)

Terminal restrictions - choose which tickets ca be scanned at the door

Where can I see how many tickets have been scanned?

How to scan tickets using a USB scanner

How do I scan the tickets for my event?

How can I check tickets at the door?

Billetto Mobile app for organisers

Can I print tickets as an organiser with a thermal bar code printer?

What is a cash report?

How can I connect a thermo printer to my Box Office?

Can I differentiate between which tickets are visible online and at the door?

How do I sell tickets at the door?

How do I log into the Billetto app?

What's my organiser key?

In Person Payments (POS) Hardware (Beta)

How does Billetto's ticket layout look like?

See more

Financials

When will I receive the payout of the ticket revenue from my event?

E-invoicing

How can my guests pay for their tickets?

MobilePay/Swish/Vipps on Billetto (Denmark/Sweden/Norway)

Paypal on Billetto

Stripe Connect

Klarna on Billetto

Billetto's NGO/charity discount

How do I add or update my bank information details?

What are Billetto’s ticket fees and payment processing fee?

Can I use different bank accounts for different events?

I am not a part of a company with a registered VAT number. Can I host events on Billetto?

See more

Billetto Advertising

Billetto Advertising Channels

How does Billetto know which tickets were sold through Billetto Advertising?

Billetto Advertising and sales overview

How do I manage Billetto Advertising?

Frequently Asked Questions (FAQ) - Billetto Advertising

Billetto Advertising - Pricing Plans

What is Billetto Advertising?

See more

Marketing

Can I embed my Billetto events on my website?

No image / Different event image when sharing event on Facebook

Ad Creatives + SEO [Tags, Videos, TikTok and more]

Emailing ticket buyers / attendees outside of Billetto

How can I share the event or send an invitation to my guests?

A guide to the new Billetto ticket widget

Utilising Email Features to Connect with Your Audience on Billetto

How to add a Billetto link to my Facebook event?

Add Billetto attendee emails to Mailchimp [Zapier integration]

How to add your Billetto event to Facebook (Sync)

Send a custom email (gmail) to your event attendees [Zapier integration]

Adding a Facebook Pixel to your events

Add booking questions to a Google Sheets spreadsheet as they come in [Zapier Integration]

How to integrate my Billetto account with Google Analytics?

Can I send SMS to my ticket buyers?

See more

Recurring events

Why are there no tickets available at one or more of my child events?

Editing timeslots (Bookings/Recurring events)

How do I cancel timeslots (Bookings/Recurring events) ?

How can I collect additional information about my guests for one or more of my timeslots?

How do I create an access code for one or all child events

How do I edit one or all timeslots? (Recurring events)

How do I create multiple time slots under one main event? Recurring events feature.

See more

Promotion & Offers

Creating and managing audiences

Event attendee Audiences - automatically connect audiences across events

Audiences - Follower, One time Buyers and Fan Groups

Easy Discounts for Audiences

Smart Links - Share and track sales with affiliate urls

Manual audiences

Account wide campaigns

Campaigns functionality with seated events

Campaigns - discount, offers and promotion system

How do I add an access code directly to my event's link?

Access Codes - password or discount code for your tickets

See more

Venues and Seating

[1/3] Seats and seating charts

[Optional] Using seating sections - for larger venues

[3/3] Assigning seating categories to ticket types

[2/3] Setting up labels for sections, rows and seats

Reserving seats

See more

Attendees

Order Notes - Custom messages to keep track

How do I cancel free tickets on my event?

How can I control cancellation of free tickets?

Export / Upload ticket list

Where can I see the messages guests send me?

Do my guests need to register with Billetto to buy tickets for my event?

Can I create a waiting list for my guests for sold out events?

How do I resend a ticket to one of my guests?

Can I add tickets for free on my Billetto event?

How do I refund tickets for my guests?

Search across all your events for orders and tickets

Can I swap tickets?

See more

Billetto account

Refer a friend - Referral program

How do I delete my Billetto account (organiser)?

Multiple users/roles under one shared account

GDPR & Billetto

Account settings

Public organiser profile page

What countries and currencies does Billetto support?

Billetto public API for your events and tickets

Which browsers does Billetto support?

See more

Online event

Make an online-only event

Giftcard

Giftcard